SOVRTech Return & Refund Policy

Last updated: November 30th, 2025

1. Pre-Orders, Waitlist Reservations & Early Access

SOVR’s Ranger H1 is currently offered as a waitlist / early-access reservation, not an immediately shipping product.

• Joining the waitlist is free and does not require payment.

• When pre-orders open, customers will be notified before their card is ever charged.

• Because no physical product has shipped yet, returns do not apply until your unit is delivered.

2. Returns (After Your Product Has Been Delivered)

We stand behind the quality of our hardware. If you are not satisfied after receiving your Ranger H1, you may request a return within:

→ 30 days of delivery

To be eligible for a return:

• Product must be in good physical condition

• All accessories, cables, and original packaging must be included

• Return must be initiated from the email address used during purchase

Return shipping costs are the responsibility of the customer unless the product arrived defective or damaged.

3. Refunds

Once your return is received and inspected:

• Approved returns will be refunded to your original payment method

• Shipping costs are non-refundable

• Refund processing typically takes 5–10 business days depending on your bank

You will receive an email confirmation once your refund has been issued.

 4. Defective or DOA Products

If your product arrives damaged, defective, or non-operational:

• Contact us at [email protected] within 7 days of delivery

• We will repair, replace, or refund the unit at no cost to you

• Photos or video proof may be requested to expedite service

Your satisfaction and operational readiness are extremely important to us.

5. Exchanges

If your Ranger H1 is operational but you need a different configuration (mount, antenna, etc.):

• Exchanges may be approved on a case-by-case basis within 30 days

• Customer may be responsible for shipping unless due to a defect

6. Non-Returnable Items

The following are not eligible for return:

• Products damaged by misuse, modification, or unauthorized repair

• Physical damage caused by impact, liquid, or neglect

• Units missing serial numbers or tampered security seals

• Software, digital downloads, or custom configurations requested by the customer

 7. Warranty

All Ranger H1 units include a 1-year limited hardware warranty covering manufacturing defects and normal-use hardware failures.

Full warranty terms will be provided at product launch.

8. How to Initiate a Return

Email us at:

[email protected]
Subject line: Return Request – Ranger H1

Please include:

• Full name

• Order number

• Reason for return

• Photos (if applicable)

We will respond within 24–48 hours with next steps.

9. Contact

If you have any questions regarding our Return & Refund Policy, contact:

SOVR 
[email protected]
SOVRTech.com